Help Center

FAQ

Products

Are your products cruelty free?

Will you be launching more products?

Are your products vegan?

Something is out of stock, will it be available again?

Orders

Where is my order confirmation?

My goods have arrived faulty or damaged.

I received the wrong item/I am missing an item

Where is my order?

What if I entered the wrong delivery address?

Can I cancel or amend my order?

Shipping

Do you offer free shipping?

How long does shipping usually take?

What if I am not in when my goods are delivered?

Will my parcel incur customs or import duty?

What if I entered the wrong delivery address?

Returns

Can I return any item?

Can I exchange an item?

Will my original postage costs be refunded?

Have you received my returned goods?

How long will it take for my refund to be issued?