Politique de remboursement

Please note all lashes are handmade with love & care, no two lashes are the exact same. Each pair may appear slightly different to the other.

All products are individually hand checked before postage to ensure that they are not damaged in any way, to ensure customer satisfaction. However, if for any reason you are unsatisfied with your products, you can return them unopened and unused within 14 days. If 14 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be completely unused and returned in the same condition that you received it. It must also be in the original packaging completely unopened. If items have been opened, unfortunately we cannot accept returns due to the nature of our cosmetic products, for hygiene reasons, and customer health and safety.

Additional non-refundable items:
Gift cards
Sale items
Any item that is returned more than 14 days after delivery

To complete your return, please email info@arttitudecosmetics within 14 days, stating your order number and reason for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 days.

Late or missing refunds
If you haven’t received a refund yet, and it has been 10 working days since we emailed you to let you know your refund has been accepted, in the first instance it may be useful to contact your bank. There may have been a processing delay before allocating the refund.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@arttitudecosmetics.co.uk

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to info@arttitudecosmetics.co.uk.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We advise you to always obtain proof of postage when returning any items, as we will not be liable for missing returns, without any proof of postage.