Informativa sui rimborsi
Returns:
If for any reason you are unsatisfied with your products, you can return them unopened and unused within 14 days. If 14 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be completely unused and returned in the same condition that you received it. It must also be in the original packaging completely unopened. If items have been opened, unfortunately we cannot accept returns due to the nature of our cosmetic products, for hygiene reasons and health and safety.
Additional Non-Refundable Items:
- Gift Cards
- Sale Items
- Items Returned <14 Days
- Shipping Fees
- Wholesale / Bulk Orders
To complete your return, please email info@arttitudecosmetics within 14 days, stating your order number and reason for return.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund - minus any shipping fees will be processed to your original method of payment, within 10 days.
Late Or Missing Refunds:
If you haven’t received a refund yet, and it has been 10 working days since we emailed you to let you know your refund has been accepted, in the first instance it may be useful to contact your payment provider. There may have been a processing delay before allocating the refund.
If you’ve done this and you still have not received your refund yet, please contact us at info@arttitudecosmetics.co.uk
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to info@arttitudecosmetics.co.uk and we will be happy to help.
Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping fees are non-refundable.
We advise you to always send via a fully tracked service when returning any items, as we will not be liable for missing returns, without any proof of postage.
