Verzendbeleid

Shipping:
We ship all our orders using a tracked service with Royal Mail. When your order is shipped, you will receive an order confirmation email, with full tracking details to keep an eye on your parcel, and manage your delivery, via their website.

You can view your order history and retrieve tracking details at any time by logging in to your account.

We aim to process orders within 2-3 working days. However, we are only a small team and delays can be expected during busy periods, including new product launches, restocks, holiday season and sales, so please bear with us!

Shipping is automatically calculated at checkout and should be displayed in your local currency. Shipping rates vary based on your location, your chosen shipping method and your order total. We offer free shipping for orders above a certain threshold. Our free shipping threshold is found below:

Free Shipping Threshold:
UK: £40
International: £150 

International Orders & Customs:
USA Tariffs:

We have now resumed shipping to the USA. A 20% tariff has been included in the product pricing and will be charged at checkout. 

What this means for you?

  • No hidden charges - what you pay at checkout is the final price
  • No surprises on delivery
  • Smoother hassle-free customs experience
  •  Quicker delivery

EU:

We are now IOSS registered.

What this means for you?

  • No duties to pay on delivery for all EU member states on all eligible orders below €150 or approximately £130.
  • Arttitude will pay VAT directly to EU member states.
  • Please note orders above £130 are not eligible for IOSS and will be subject to duties upon delivery as normal.
  • Although VAT is included for EU customers, some countries have started to add a handling fee of €2-5 which we currently cannot include at checkout. The customer will be liable for this handling fee.

EU member states eligible for IOSS include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (including Corsica), Germany, Greece, Hungary, Ireland, Italy (including Sardinia & Sicily), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Madeira & the Azores), Romania, Slovakia, Slovenia, Spain including Balearic Islands (although we do not currently ship to Spain due to ongoing issues with coreos post), Sweden.

Rest Of The World:

Arttitude Cosmetics will not be liable for any customs/import charges for international orders, and they are the sole responsibility of the customer. Since customs charges vary from country to country it is the responsibility of the customer to double check any charges that may apply. 

Please note: If you refuse to pay your customs fees, we cannot refund your order until it has returned to us, in re-sellable condition. We will deduct any fees incurred to us, including shipping costs, payment processing fees, and costs for any damaged items. If your entire order is returned damaged, you will not be eligible for a refund.

In some instances your local government may opt to destroy the parcel instead of returning it to us. In this case we will not be able to refund your order.

 Lost/Missing Parcel:
Arttitude Cosmetics apologise on behalf of our shipping provider for any lost or missing parcels. Our shipping provider states that items will not be declared lost until 28 working days have passed. After 28 days, please contact us stating your order number and address so we can chase this with them, and issue you a refund or replacement.

Please note: it is the customers responsibility to ensure they have entered the correct delivery address at checkout. If your parcel hasn't arrived because you have provided the wrong delivery address, unfortunately we cannot cover the cost of the order. 

Damaged Items:
At Arttitude Cosmetics we take pride in our packaging and do our utmost to protect your products during the shipping process. Our eyeshadow palettes come with small protective discs over the shimmer shades, for extra added protection. However, in the unlikely event that your parcel does arrive damaged please send us an email at customercare@arttitudecosmetics.co.uk with your order number, and pictures of the damaged goods.  If you receive a faulty/damaged item you must notify us within 7 days of delivery.

Generally, if your product is magnetic, we will replace the damaged shade(s) or offer you a partial refund. If your product is not magnetic, we will replace the whole product or offer you a partial refund. Please note that each request will be assessed on a case by case basis. 

If we notice suspicious repetitive refund requests suggestive of fraudulent behaviour - your account will be monitored closely and we reserve the right to restrict you from future purchasing.  

Incorrect Address
All orders will be sent to the address provided at checkout. Arttitude Cosmetics are not liable for addresses provided incorrectly. If purchasing with PayPal please ensure that your address is correct.

If you have any questions about our shipping policy contact us at info@arttitudecosmetics.co.uk